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                  Handspring README File
                       21st May, 2003
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Congratulations on your purchase of a Handspring Treo.
This README file contains important information about your Treo
and the companion Palm(TM) Desktop software.

We strongly recommend reviewing this entire document.


TABLE OF CONTENTS
=================

 FEATURE NOTES
 - Software Versions
 - Compatibility Notes

 INSTALLATION
 - Upgrading from an earlier version of Palm Desktop software
 - Synchronizing your computer with more than one device
 - Synchronizing your computer with a USB cable
 - Synchronizing with PocketMirror Professional
 - Microsoft Word and Excel macros for Palm Desktop software
 - Windows 2000/XP New Hardware Warning

 TROUBLESHOOTING
 - Setting proper video mode for best performance
 - vCard/vCal exchange with other software applications

FEATURE NOTES
=============

Software Versions
-----------------
Palm Desktop software version 4.1
HotSync Manager version 4.1
Chapura PocketMirror Standard version (Outlook conduits) version 3.1.3

Compatibility Notes
-------------------
USB synchronization is supported for:
     Windows 98SE
     Windows Me
     Windows XP Home and Pro
     Windows 2000 Pro
     
These operating systems also synchronize via serial port cables 
(requires accessory purchase).

Windows NT4.0 Workstation SP6 and higher - Serial cable synchronization 
only (requires accessory purchase). NT4 does not support USB even if your 
PC has physical USB ports.

We no longer support Windows 95 or Windows 98 (first edition) for 
synchronization as these systems have reached their end of life.

INSTALLATION
============

Upgrading from an earlier version of Palm Desktop software
----------------------------------------------------------
It is not necessary to uninstall your current version of Palm
Desktop software before you install this new version. The Install
Program automatically detects an earlier version of Palm Desktop
software and updates the system files appropriately. (Exception:
Palm Desktop for IBM WorkPad must be uninstalled prior to the
upgrade).

Synchronizing your computer with more than one device
--------------------------------------------------------
If the computer running Palm Desktop software synchronizes with
more than one Palm OS device, each device MUST have a unique name.
You assign the User Name to your device the first time you
perform a HotSync operation.

Be aware that synchronizing more than one Palm OS device with
the same User Name causes unpredictable results and, potentially,
loss of your personal information.

Synchronization of one Palm OS device with more than one desktop computer
is not a supported usage.

Synchronizing your computer with a USB cable
---------------------------------------------
To use the USB cable included with your device, the computer running
the HotSync software must have Windows 98SE, Windows Me, Windows 2000
or Windows XP installed and have an available USB port. If your
computer is running Windows NT 4.0, you will require a serial
cradle (sold separately) for synchronization. Visit online support for 
more information.

We recommend that you plug the USB cable for your device directly
into an available USB port on your desktop computer. If you use a hub,
make sure it is a powered hub rather than a passive un-powered hub. 

Make sure that you install the desktop software while your desktop 
PC is in a stable and unstressed state. We recommend that you restart 
your PC before attempting to install the software. Do not run applications
in the background while installing the software. Print spoolers should 
not be running background print jobs.

If you have upgraded your operating system to XP, you may experience 
problems initiating your first HotSync operation. We recommend installing 
Windows XP as a fresh install rather than an upgrade for best performance 
of all USB devices. This is particularly true if your upgrade was from a 
Windows 95 related system (Windows 95, Windows 98 or Windows Me). 

Synchronizing with PocketMirror Professional
---------------------------------------------
PocketMirror Standard, for synchronizing a Treo with Microsoft Outlook,
ships with all Treo products.  However, you may synchronize with
PocketMirror Professional from Chapura (amongst other features PocketMirror 
Pro enables synchronization with sub-folders). If you are currently using
PocketMirror Professional, select "I want to use other PIM software or
existing third party synchronization software" on the "Microsoft Outlook
Detected" screen in the installer.

If you are unsure which version of PocketMirror you are using:

--On your PC, click "Start/Programs/PocketMirror/PocketMirror Settings". 
--Click on the "About" button on the right or click on the green icon
in the upper left hand corner and click on "About". 
--Look next to the PocketMirror .DLL files for the PocketMirror
version number. If you do not see "Pro" listed after the version number
then you are running the "Standard" version of PocketMirror. 

Microsoft Word and Excel macros for Palm Desktop software
----------------------------------------------------------
If either Microsoft Word or Excel is running during the
installation of Palm Desktop software, you receive an error
message. To properly support the links to Word and Excel, exit
Word and Excel, and then run the Palm Desktop installer again.

Windows 2000/XP New Hardware Warning
------------------------------------
Under Windows XP, the first HotSync operation of the Palm Desktop 4.1
installer will cause the New Hardware Wizard (configures drivers) to be
launched on your computer's screen. This, in turn, will cause the first
HotSync operation to time-out.

Dismiss the 'HotSync Problem' dialog box on your device’s screen
by tapping the OK button.  In the 'Found New Hardware' dialog box on
your computer’s screen, make sure the 'install the software automatically'
option is selected and click Next.  On the following screen click Finish.

Press the HotSync button on the synchronization cable again and return
to the instructions in the Handspring Desktop software installer program.

TROUBLESHOOTING
===============

For the latest information on known problem areas, visit online support.


Setting proper video mode for best performance
----------------------------------------------
For best results when running the Palm Desktop software, set your video
mode as follows:

  Resolution:    800 x 600 pixels (or higher)
  Color palette: High Color (also called 16-bit or 65536-color
                 mode) or higher
  Font size:     Small Fonts

To change display settings:

1. Click the Windows Start menu, and then choose Settings.
2. Choose Control Panel.
3. Double-click Display, and then click the Settings tab.
4. Change the color and display area settings to the values
   given above.

If your system is limited to 256-color mode, Palm Desktop
software still works correctly, but the default color theme will
be less colorful, and support for additional themes will be
disabled.

vCard/vCal exchange with other software applications
----------------------------------------------------
Palm Desktop software includes support for the vCard and vCal
standards for exchanging addresses and events, respectively.
Currently, the software supports the vCard 2.1 and vCal 1.0
formats.

When Palm Desktop software has a problem importing a vCard or
vCal file, an error or warning message appears. Some common
messages and their meanings are described below.

Message: "An error occurred while importing the vCard file. The
file may not be a valid vCard file or it may contain too many
entries."

  This message appears if (1) the vCard is written in a format
  newer than 2.1, or (2) it is improperly formatted. Some
  applications (like Lotus Organizer) have a configuration
  setting to support writing the 2.1 format. If possible,
  change the application's settings accordingly.

Message: "An error occurred while importing the vCal file. The
file may not be a valid vCal file."

  This message appears if (1) the vCal is written in a format
  newer than 1.0, or (2) it is improperly formatted.

Message: "Cannot handle multi-day events. Converted to untimed
event."

  Events that span multiple days are not directly supported by
  Palm Desktop software. If an imported vCal file contains such
  an event, it is converted to a single untimed event on the first
  day of the multi-day event.


Copyright
=========
Copyright © 2002 Palm, Inc. or its subsidiaries. All rights
reserved. Portions Copyright © 2003 Handspring, Inc.
HotSync and Palm OS are registered trademarks, and Palm
is a trademark of Palm, Inc. or its subsidiaries. Other product
and brand names may be trademarks or registered trademarks of
their respective owners.